Refund policy
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Shipping
Specialty one off order take a minute to product, so we we never offer boutique shipping based on the time that it takes to properly produce your garments, please anticipate long ship . But just know good things come to those who wait.
Where do your items come from?
We source our products from all over the world. We do find the most quality pieces so if you'd like more specifics pertaining to a product please reach out.
Purchase orders
If you seek a bulk order, our team can work out a time frame and a PO details. Just email info@hyperugly.com
Order problems? Cart updates? Cancellations? Etc?
Although time is of the essence, sometime the automation is just too much – please reach out at info@hyperugly.com We'll do our best to take care of you.
Ordered the wrong size?
HyperUgly LLC utilizes print-on-demand companies that makes unique products just for you when you order them. Unfortunately, if you accidentally order the wrong size or color, or if you change your mind, returns and exchanges are cumbersome therefor we don't accept them. But if there's is some manufacturing defect we'll be happy to replace your item.
The print is off! Or something else happened...
Hang tight backaroo! Any claims for misprinted/damaged/defective items must be submitted immediately. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date please reach out at info@hyperugly.com. Photos may be requested to open a case.
